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These terms set out the rules that apply when you open and use your b99a account — covering how we handle your access, your wallet activity, and your rights as an account holder. Your use of this site depends on your local law and eligible regions.
When you create an account on b99a, you enter into an agreement with us that governs every part of how you use the platform. These terms apply from the moment you complete registration and remain in effect for as long as your account is active. We may update these terms when our services change or when applicable rules require it — we will notify you through your registered account before material changes take effect, and continued use after that notice means you accept the revised terms. Access to b99a and the services described here depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using this platform is permitted where you are located. We do not represent that any content, game, or transaction service is available in every jurisdiction. Your account is personal to you. You may not share login credentials, transfer your account, or allow another person to operate it on your behalf. Deposits made through Nagad or Rocket are credited to your account wallet and governed by the transaction rules set out in the relevant section below. Any dispute about a transaction should be raised through our published support route so we can review the account record directly.
Understanding the boundaries of this policy helps you know where to direct questions and what rules apply to each part of your account activity.
These terms govern how you open, maintain, and close your b99a account, including login credentials, identity verification steps shown in your account, and the conditions under which access may be suspended or restored.
Deposits and withdrawals processed through your account wallet — including activity via Nagad and Rocket — fall within these terms. The limits and verification steps shown in your account at the time of the transaction apply.
Game content available in the lobby, including titles from studios such as PG Soft, Habanero, and CQ9, is covered by these terms in respect of fair use. We do not warrant uninterrupted availability of any specific title.
Payment processors, mobile wallet providers, and any external service you connect to your account operate under their own terms. We are not responsible for the policies or conduct of those third parties, and these terms do not extend to them.
You have concrete options available to you at any point while your account is active. If you want to review the transaction history tied to your wallet, open the account section and navigate to the transaction log — every deposit and withdrawal is recorded there with a timestamp and method reference, including Nagad and Rocket activity. If any detail on your account profile is incorrect, you can update it directly through the account settings fields; for changes that require identity verification, follow the steps shown on that screen. If you have a question about how a specific term applies to your situation, you can raise it through our support route and we will respond to the account email on file. Requesting a copy of the data we hold against your account is also available — submit that request through the support channel and we will process it in line with the applicable rules for your region.
Open the transaction log in your account to see a full history of deposits, withdrawals, and wallet movements, including the payment method and date for each entry.
Update your profile information through account settings. Steps requiring identity verification are shown inline — follow those fields as displayed rather than contacting support first.
Send your question through our published support route. Include your account reference so we can pull the relevant record and give you a specific answer rather than a general one.
Submit a data request via the support channel. We will confirm receipt and handle it according to the rules that apply in your eligible region.
If something in these terms is unclear or you need to act on a right described above, use one of the contact routes below. We respond to the account details on file, so make sure your registered email is current before reaching out.
Open the chat widget from your signed-in account page to reach the support team directly. Use this for transaction queries, account access issues, and policy questions tied to your specific account record.
Send your query to the support email address listed in the Help section of your account. Include your account reference and a clear description of the issue so we can locate the relevant record without delay.
The Help section inside your account covers common policy questions, account steps, and transaction guidance. Check there first — many terms questions are answered with the exact steps you need to follow.
We take the handling of your information seriously and want you to understand the practical steps we take to protect it.
We keep account and transaction records for as long as your account is active and for the period required by applicable rules after closure. You can request details about what we hold by contacting support through your registered account.
We use cookies to keep your session active, remember your account preferences, and understand how the lobby is used. You can manage cookie settings through your browser; disabling certain cookies may affect how parts of the site function.
Your account is protected by the login credentials you set at registration. We recommend using a unique password and not sharing access with anyone. If you suspect unauthorised activity, contact support immediately through the chat route in your account.
When we update these terms, we notify you through your registered account before the changes take effect. Continuing to use b99a after that notice constitutes acceptance. If you disagree with a change, you should stop using the account and contact support to discuss your options.
Answers to the questions we hear most often about how these terms work in practice.
Access to b99a depends on your local law and the eligible regions we serve. If you are in Bangladesh and your use is permitted under local law, these terms apply in full from the moment you register an account.
We send a notification to your registered account before any material change takes effect. Check the email address linked to your account to make sure you receive those notices. The current version of the terms is always available on this page.
No. Deposits must come from a payment method registered in your own name. Transactions from a third-party wallet may be held pending verification, and repeated mismatches can result in account review. Use only your own Nagad or Rocket account.
We retain your account and transaction records for the period required by applicable rules after closure. You can request a summary of the data we hold by contacting support before or after closing your account.
Open the transaction log in your account, identify the entry in question, and contact support through the chat or email route with the transaction reference. We will review the account record and respond to the email address on file.
The current version is always published at this address. We do not remove previous versions without notice. If you need a copy of the terms that applied at a specific date, submit that request through the support channel with your account reference.