Casino / App
b99a collects and uses your account data only for the purposes described in this policy. What we store, why we store it, and how you can review or correct it — this page covers all of that clearly, without legal padding.
When you open an account with us, we collect the information you provide during registration — your name, contact details and any wallet identifiers linked to Nagad or Rocket deposits. We also collect session data automatically: your device type, browser, IP address, and the pages you visit within the lobby. This information helps us verify your account, process wallet transactions and keep your session consistent across devices. We do not sell your personal data to third parties. Data shared with payment processors — such as those handling Nagad or Rocket transfers — is limited strictly to what is needed to complete your transaction. Third-party studios that supply game content to our lobby, including Bigtime Gaming, Habanero and PG Soft, do not receive your personal account or wallet data through us. Data retention follows the period required to maintain your account and meet any obligations applicable in your eligible region. When your account is closed, we retain only the records we are required to keep under applicable rules for that region. How long that is depends on your local law. If you have a question about what we hold, the support route described on this page is where to start.
This policy applies to every part of your b99a account — from registration through to active sessions and wallet activity. Knowing what falls inside and outside its scope helps you understand exactly what protections apply to your information and where separate terms govern.
All data collected when you log in, verify your identity or update your account details falls within this policy. This includes the email address, phone number and wallet references you enter during account setup.
When you deposit or withdraw using Nagad or Rocket, the transaction details passed through our platform are covered here. However, each payment provider also operates under its own privacy terms, which are separate from ours.
Your browsing behaviour inside the lobby — which game categories you open, how long a session runs — is collected as usage data under this policy. It is used to maintain your session and improve navigation, not to build marketing profiles sold externally.
External links, game studio interfaces and payment gateways operate under their own privacy policies. Once you leave b99a's domain or interact with a third-party frame, that provider's terms apply. We do not control data handling outside our platform.
You have practical actions available to you under this policy. First, you can review the personal information stored against your account at any time by opening the account settings page after logging in — the fields shown there reflect what we hold for your profile. If anything is incorrect, you can update it directly in those fields or contact support to request a correction. If you believe we are holding data you did not knowingly provide, or data that is no longer accurate, raise it through the support contact route listed on this page. We will respond within a reasonable period. For questions about transaction records tied to Nagad or Rocket payments, include the relevant wallet reference so we can locate the correct record quickly. Deletion or restriction requests are considered case by case; whether they can be fulfilled depends on your eligible region and the retention rules that apply there.
Log in and open account settings to see the personal details we hold for your profile. This is the fastest way to check what is stored without contacting support.
Update name, contact or wallet references directly in the account settings fields. If a field cannot be edited by you directly, submit a correction request through our support channel.
Use the support contact path listed in the Support section below to ask about specific data points — include your account reference and, for wallet queries, your Nagad or Rocket identifier.
Deletion requests are assessed based on your eligible region and any applicable retention obligations. Submit the request through support; we will confirm what can be acted on and what must be retained under applicable rules.
Any question about how your data is handled — what we store, how long we keep it, or how to correct something — can be sent to us through the routes below. These are the only channels we monitor for privacy-related requests. We do not accept requests made through social media comments or game-lobby chat.
Open the chat widget visible in the bottom corner of any page after logging in. State that your message is a privacy query so it reaches the right team.
Send your privacy request to the support email address published in the Help section of your account. Include your account reference and the specific data point your question concerns.
The Help section inside your account lists current contact options and any published guidance on data requests. Check there first for the most current routing.
We apply access controls so that your account data is readable only by the systems and staff that need it to process your session or transaction. Wallet data linked to Nagad or Rocket deposits is handled with the same access restrictions as your identity fields — no team outside account operations can access it. Cookies on b99a track session state and login continuity; they do not share profile data with advertising networks.
We use cookies to keep you logged in across pages and to remember your device. Cookies tied to marketing analytics are limited; none carry your wallet or personal identity data to external ad platforms.
Access to your account record requires your login credentials. We do not store payment PINs or wallet passwords. If you suspect unauthorised access, change your password immediately and contact support.
We keep account and transaction records for as long as your account is active and for a further period required by the rules applicable in your eligible region. The specific duration depends on local law.
If we update this policy in a way that affects your rights, we will notify you through the contact method on your account before the change takes effect. Continued use after notification means you have seen the updated terms.
These are the questions we see most often about how personal data is handled on b99a. If your question is not covered here, use the support contact route listed above.
We collect the name, email address, phone number and country you enter during registration. If you add a Nagad or Rocket wallet to your account, the wallet identifier is stored as part of your payment profile. We do not collect payment PINs or passwords.
Game studios such as Habanero and PG Soft supply game content to the lobby but do not receive your personal account or wallet data through us. The data passed to a game session is limited to what is needed to run that session, such as your stake and balance.
Log in and open account settings — the profile fields displayed there reflect the personal information we hold. For a more detailed record or for transaction history, contact support through live chat or the published email address and include your account reference.
Yes, you can submit a deletion request through our support channel. Whether the full request can be fulfilled depends on your eligible region and the retention rules applicable there. We will confirm what can be removed and what must be kept under applicable rules.
Transaction references linked to Nagad or Rocket deposits are stored as part of your account's payment history. This data is used only for transaction verification and account reconciliation. Nagad and Rocket each operate under their own privacy terms for the portion of the transaction processed on their platforms.
Yes. If we update this policy in a way that affects your data rights, we will send a notice to the contact method on your account before the change takes effect. You can also check this page directly — we update it whenever the policy changes.